ConflictPro is focused on raising practice standards in conflict management across all sectors for trainers, workplace practitioners, health and safety professionals and others involved in the reduction of work related violence.
Mabway conduct both City & Guilds 1884/1886 along with the highly accredited Maybo licensing programme for various aspects of conflict management and Physical Intervention. Mabway is professionally affiliated with both Maybo and Conflict Professional.
Training from specialists
Training Together
Mabway provide a range of conflict management and physical intervention training programmes. All of our courses are in association with Maybo & Conflict Professional programmes. You can benefit from the reassurance provided by this credible, accredited training model in such a high risk subject. We can guide you through the possible solutions that might suit your organisation.
The conflict management advice and training:
- Reduces assaults against staff.
- Increases the confidence and performance of managers and staff.
- Creates a safer environment for staff and service users.
- Enhances customer service.
- Reduces the need to resort to force.
- Better protects the organisation from compensation claims and reputation damage.
Who is this course for?
Conflict management training is required in certain roles to help staff to safely and effectively manage aggressive and challenging behaviour. The course is of particular value to roles such as:
- Customer facing staff.
- Lone workers.
- Staff who have to deal with potentially violent situations.
Conflict management course content
The training focuses on personal safety and conflict resolution in your working environment.
The learning includes:
- Health and safety responsibilities.
- Employer policy and guidance.
- Identifying flashpoints.
- Proactive service delivery.
- Risk reduction.
- Verbal and non-verbal communication.
- Calming skills.
- Managing incidents.
- Post-incident considerations
We tailor the learning to integrate with organisational policy and guidance and to meet the different needs of staff at risk.
