Conflicts in any everyday situation cannot be avoided. Being aware and understanding situations and problems before they escalate is everybody’s responsibility within your workforce. Taking the time and investment to ensure that all personnel within you company are fully trained will make for a happier working environment and could save you the pain down the line in court fees and loss of business.
I’m guessing you have customers?
Any of your employees will find themselves in a conflict situation in a variety of roles, particularly those which involve them dealing with customers or the general public, therefore this qualification is not just geared towards those who work in a security setting.